Last updated  January 12, 2023

Conductor LLC and its affiliates, including without limitation ContentKing Group B.V. (collectively, “Conductor” “we”, “us”, or “our”) care about your privacy. We, as well as third parties that provide content and other functionality on our websites, currently available at www.conductor.com and www.contentkingapp.com (collectively, the “Websites”) and the platforms available at app.conductor.com and app.contentking.com (collectively, the “Conductor Platform”) use cookies, web beacons, pixels, and other similar tracking technologies (collectively, referred to herein as “Cookies”). This Cookie Policy explains how we use Cookies, but does not address the collection, use and disclosure or your personal data by Conductor. The Websites together with the Conductor Platform and the products and services available therein are collectively referred to herein as the “Services”. To learn more about how we handle your personal information, please see our Privacy Policy.
  1. WHAT ARE COOKIES AND OTHER TRACKING TECHNOLOGIES?

COOKIES A cookie is a small file stored on your computer or other device that enables the entity that put the cookie on your computer or device to recognize it across different websites, services, devices, and browsing sessions. By storing such information, cookies can, among other things, remember your preferences and settings for the Services and help us understand how our users use the Services. To see the categories of Cookies that we use, please see Section 3 below. We also use third-party cookies – which are cookies from a domain different than the domain of the websites you are visiting – for our advertising and marketing efforts. Cookies can also be categorized as either (i) session cookies that do not retain any information and are deleted when the browsing session is ended or (ii) persistent cookies that remain on your device between sessions until they expire. WEB BEACONS / PIXEL TAGS Web beacons or pixel tags and similar technologies are small bits of code, which are embedded in web pages, ads, and email, that communicate with third parties. Pixel tags can collect information such as the Internet Protocol (“IP”) address of the computer that downloaded the page on which the web beacon appears; the URL of the page on which the pixel tag appears; the time the page containing the pixel tag was viewed; the type of browser that fetched the pixel tag; and the identification number of any cookie on the computer previously placed by that server. We may use web beacons, for example, to count the number of users who have visited a particular web page, to deliver or communicate with cookies, and to understand usage patterns. We also may include web beacons in emails to understand whether messages have been opened, acted on, or forwarded.
  1. WHY DO WE USE COOKIES?

Cookies help us to improve the Services and your experience thereon by customizing your experience and helping us analyze usage, technical and browsing metrics. ‍
  1. THE COOKIES WE USE

  We use the following types of cookies on the Services and for the purposes described in the overview below:  
  • Essential Cookies: These Cookies are necessary for the functionality of the Services. These Cookies can be disabled in your browser but may prevent certain aspects of the Services from functioning.
  • Performance or Enhanced functionality cookies: These Cookies allow us to improve the Website’s functionality by tracking usage on our Websites. In some cases, these Cookies can improve the speed with which we can process your request as they allow us to remember preferences that you’ve selected. De-selecting these Cookies may result in poorly tailored recommendations and slow site performance.
  • Analytics Cookies: These Cookies may be set by third parties and help us to determine the source and amount of traffic to the Services and to better understand how our users use the Services. If you choose to disable these cookies, it will impact our ability to measure the performance of the Services.
  • Advertising/Marketing/targeting Cookies: Advertising or targeting Cookies may be set by third parties to facilitate the delivery of targeted advertising, including through the delivery of interest-based advertising. We may use advertising or targeting Cookies on the Services.
 

Cookies and other techniques that are used on the Services

# Cookie name Cookie Purpose Collected personal data Retention period Cookie host (including domain, if possible) Full legal name of third party with access

Essential cookies

1.JSESSIONIDUser's session identifier. Used for session management in the Conductor PlatformNoneSession.conductor.comConductor
2INGRESSCOOKIEUsed for load balancingNoneSession.app.conductor.comConductor
3accessTokenHolds the bearer JWT token from OIDC. Used for authenticationNoneSession.app.conductor.comConductor
4accessToken-ckHolds the bearer JWT token from OIDC. Used for cross domain authentication with the ContentKing platformNoneSession.app.conductor.comConductor
5fs_uidCookie set by FullStory. On page trackingNoneYear.conductor.comFullStory
6__zlcmidCookie set by Zopim (Zendesk). Holds unique user idNoneYear.conductor.comZendesk
7searchlightAccountIdCookie set by Conductor app for internal purpose. Holds an id of the current AccountNoneSession.app.conductor.comConductor
8__utmtSet by Google Analytics to store number of service requestsNone1 Minute.app.conductor.comGoogle
9viewed0uibounceModalStore state of having closed the exit intent modalNone1 Month.app.contentkingapp.comContentKing
10nette-samesiteCommunication with account serviceNonesession.app.contentkingapp.comContentKing
11session-timestampUtility for tracking of session start timeNonesession.app.contentkingapp.comContentKing
12what-intentUtility for tracking current input methodNonesession.app.contentkingapp.comContentKing
13contentkingStore state for Website functioningNone1 day.app.contentkingapp.comContentKing

Performance and functionality Cookies

14  _hp2_id.*Set by Heap Analytics to store and track user interaction with the WebsitesNone14 months.conductor.comHeap
15_hp2_ses_props.*Set by Heap Analytics to store and track user interaction with the WebsitesNone14 months.conductor.comHeap
16_hp2_props.*Set by Heap Analytics to store and track user interaction with the WebsitesNone30 minutes.conductor.comHeap

Analytics Cookies

17__utmbSet by Google Analytics to store time of visitUnique user identifier1 hour.app.conductor.comGoogle
18__utmzSet by Google Analytics to store used keyword and search engineUnique user identifier6 months.app.conductor.comGoogle
19__utmcSet by Google Analytics to store time of visitUnique user identifierSession.app.conductor.comGoogle
20__utmaSet by Google Analytics to Store the calculation of days and time to purchaseUnique user identifier2 Years.app.conductor.comGoogle
21_pendo_visitorId.*  Set by Pendo to store and track user to provide guided user recommendationsNone100 days.conductor.comPendo
22_pendo_launcher-closed.*Set by Pendo to store and track user to provide guided user recommendationsNone10 days.conductor.comPendo
23_pendo_meta.*Set by Pendo to store and track user to provide guided user recommendationsNone100 days.conductor.comPendo
24_pendo_lastStepAdvanced.*  Set by Pendo to store and track user to provide guided user recommendationsNone10 seconds.conductor.comPendo
25_pendo_latestDismissedAutoAt.*Set by Pendo to store and track user to provide guided user recommendationsNone10 seconds.conductor.comPendo
26_pendo_finalDismissedAutoAt.*Set by Pendo to store and track user to provide guided user recommendationsNone10 seconds.conductor.comPendo
27_ga*Store and count pageviewsNone2 years.contentkingapp.comGoogle Analytics
28_gcl_auStore and track conversionsNone3 months.contentkingapp.comGoogle AdSense
29_gidStore and count pageviewsNone1 day.contentkingapp.comGoogle Analytics
30_dc_gtm_*Store number of service requestsNone1 minute.contentkingapp.comGoogle Analytics
31wdBrowser information & window dimensionsNone1 day.contentkingapp.comFacebook

Advertising/Marketing Cookies

32  intercom-session-*Contact, communication and supportNone1 week.app.contenking.comIntercom
33intercom-id-*Contact, communication and supportNone9 months.app.contenking.comIntercom
34li_gcMarketingNone2 years.app.contenking.comlinkedin
35lidcMarketingNone1 day.app.contenking.comlinkedin
36bcookieMarketingNone2 years.app.contenking.comlinkedin
37_uetsidMarketingNone1 day.app.contenking.comMicrosoft
38_uetvidMarketingNone1 year.app.contenking.comMicrosoft
39tap_vidAffiliate MarketingNone1 year.app.contenking.comTapfiliate
40_fbpMarketingNone3 months.app.contenking.comFacebook
41_fbcMarketingNone3 months.app.contenking.comFacebook
42frMarketingNone3 months.app.contenking.comFacebook
43xsMarketingNone3 months.app.contenking.comFacebook
44dprMarketingNone5 days.app.contenking.comFacebook
45c_userMarketingNone30 days.app.contenking.comFacebook
46sbMarketingNone1 year, 1 month, 14 days.app.contenking.comFacebook
47datrMarketingNone1 year, 1 month, 14 days.app.contenking.comFacebook
48mucMarketingNone1 year, 10 months, 3 days.app.contenking.comTwitter
49muc-adsMarketingNone1 year, 10 months, 3 days.app.contenking.comTwitter
 
  1. TRANSFER OF PERSONAL DATA OF EEA RESIDENTS

If you are located in the Economic European Area (EEA), your personal data will be transferred to recipients in a location outside of that territory. When your personal data are transferred outside the EEA, we are required to ensure that it is subject to an equivalent level of protection as it would within the EEA. We take the steps necessary to ensure that your data is kept securely and handled in accordance with our Privacy Policy and applicable law. Transfers to third countries based on the official unchanged Standard Contractual Clauses We transfer personal data to countries with data protection laws that are considered inadequate by the European Commission. When we do so, we have taken appropriate (supplemental) safeguards to ensuring an equivalent level of data protection by concluding Standard Contractual Clauses approved by the European Commission with the receiving party located in such third country (in accordance with article 46.2(c) of the General Data Protection Regulation). Transfers to adequate countries Depending on your location and the services you use, we also transfer personal data recognized by the European Commission as providing an appropriate level of data protection, such as the United Kingdom (see here a list of adequacy decisions taken by the European Commission). You can contact us using the contact details below, if you would like to receive more information on the measures taken to safeguard your information to the extent they are transferred outside the EEA.  
  1. COOKIE SETTINGS

  You can set and modify your Cookies preferences at any time, by using our Cookie management tool available on our landing page by clicking on the appropriate opt-out links provided in this Cookie Policy. In addition, you may be able manage cookies in your web browser settings. Click the “Help” menu of your browser to learn more about how to change your cookie preferences. The operating system of your device may contain additional controls for Cookies. Please note that disabling Cookies may affect your ability to access and use certain features of the Services. To learn more about cookies and how to manage them, please click here. To opt-out of internet-based advertising by all companies which participate in the self-regulatory Digital Advertising Alliance (“DAA”), please visit http://www.aboutads.info/choices/. If you are located in the EU, you can find out about cookies and opt out of interest-based advertising by visiting youronlinechoices.com. To limit interest-based advertising on your mobile device, you can review and adjust the settings provided by your device manufacturer, such as “Limit Ad Tracking” for iOS or “Opt-out of interest-based ads” for Android. Please note that it is not possible for us to allow you to carry your cookie settings with you between your browsers and devices, so you will need to change these cookie settings on each browser and or device that you use.  
  1. CONTACT DETAILS

If you have any questions or comments regarding our Cookie Policy, please contact us at:   Conductor Privacy 2 Park Avenue, #1501 New York, New York 10016 Email: privacyrequests@conductor.com
  1. UPDATES

We reserve the right to update this Cookie Policy from time to time in order to reflect any changes to our Services or to comply with changes in our legal and/or regulatory obligations. We will post notice of revised version on our Websites or otherwise provide you with adequate notice, such as by emailing you at the email address you provided to us. By clicking “I accept” on a button notifying you of any such update or continuing to use our Services thirty (30) days after such revisions are in effect, you will be deemed to accept and agree to the revisions and to abide by them. ‍