Here’s The Search Engine We REALLY Want To See Google (Or Microsoft) Build

Here’s The Search Engine We REALLY Want To See Google (Or Microsoft) Build

When you sit down and think about it, search engines today have not changed all that dramatically in terms of depth-of-insight compared to their early days. Google recently added the Knowledge Graph for a subset of queries; but at its core, the level of insight available to the searcher remains primarily the Web links on the SERP.

Yet, Google is looking to change that. With the addition of the Knowledge Graph, Google has announced its intention to evolve from a ‘search engine’ to a ‘knowledge engine.’ Matt Cutts said as much at an industry conference late last year, explaining Google is so committed to this evolution they renamed Google’s ‘Search Quality’ team the ‘Knowledge Team.’

Although they have taken some steps forward, there are definitely elements holding them back from stepping fully into becoming a true knowledge engine. For the sake of clarity, we’ve grouped our view of the primary challenges into two categories:

  • Business: Business issues sometimes get in the way of knowledge dispersion, and this is no exception. Google must be able to strike deals with knowledge owners to include their data in search results. As the on-again off-again marriage with Twitter shows, it can be a messy business.
  • Technical: There are technical challenges in becoming a Knowledge Engine. When it comes to things like extracting insight from social data, sentiment analysis is hard. Machines must be able to understand context and meaning from small bits of data like a 140 character tweet, parse the nearly infinite ways people have in talking about things, and present it all in a comprehensible way. While the technology has made steps forward in this regard, it is still imperfect.

Thinking Beyond The Present-Day Google

The thing about using a product for a long period of time is that it can sometimes be hard for users to conceptualize what life might be like if constraints holding it back from evolving were lifted. For many, online search has always been a page of links, more recently evolving to include the Knowledge Graph; but with years of use, we have been conditioned to think about search within the confines of its limitations.

Here at Conductor, we thought it would be fun to set aside those limitations and think about what online search could be. In doing so, we set aside both the business limitations and those technical limitations we thought would be theoretically solvable in the near to mid-term that currently prevent it from becoming a true knowledge engine.

Our Four Categories Of Google Search Changes

We used the Google SERP for the movie ‘Wreck It Ralph’ as a starting point for our newly designed search results page, both because it has a Knowledge Graph entry and because it is a query that is timely. The changes we made fall into one of four categories:

  • Social Sentiment: We’ll dive into more details on the specifics below, but one key aspect we added to the SERP was deep insight into what and how people are talking about the query. We created a mechanism for searchers to get both a broad view of social sentiment, and a more detailed view of actual commentary on the query.
  • Social Discussions: We also added a section that highlights the most talked-about links relevant to the query and a view of what people across all major social networks are saying about it.
  • Email Search Integration: Google has previously demonstrated a willingness to add email to their search results, and we thought if they were going to evolve into a knowledge, rather than search engine it makes sense to include email as one data source. Users who prefer not to include it, could, of course, easily turn it off.
  • User Interface: While the focus of our thought experiment was geared more toward re-imagining Google without the limitations described above, than a complete visual redesign that would be better left to professional design firms, we made some user interface adjustments such as moving Knowledge Graph elements from the right column to the top.

ultimate-knowledge-engine
click to enlarge

Social Sentiment Meter

One of the key improvements in our new SERP is the addition of social sentiment insight into the query. For example, in this case, we want to see on the SERP itself what people thought of the movie. We want to know more than just ‘like-dislike’, we want insight into the wide range of responses people might have to a movie such as ‘Loved-it,’ ‘Hated-it,’ ‘Laughed,’ ‘Cried,’ etc. (the categories would be dynamic based on the query type). And, we want the analysis to be platform agnostic, mined from all social networks such as Twitter, Facebook, Google +, and even LinkedIn when applicable to the query.

social-barometer-measure

Social Share On The URL Level

We also want to know what is being said on the social networks about the links on the search page. For example, in the callout below, clicking on the tweets icon under Disney’s trailer site will show the most popular tweets that include that URL.

knowledge-graph-social

Social Conversations Featuring External Data Sources

The social conversations section of the SERP will give us the most-talked-about conversations about the query in question. Google could leverage the major social networks, but also other sources such as Reddit, Quora and others.

In an example that leverages an outside data partner, the “Most Talked About Links” could be the links from a reliable data source such as bitly’s realtime project that aggregates the most-talked-about links about the search term.

social-conversations-in-search

The Future of Search Might Be Closer Than We Think

Now, we know not every innovation will work out for every query type. But hopefully, this article will spark some thinking around what online search could be if many of the business and technical hurdles are overcome.

(It may not be as far off as we might imagine. Technology is making progress and many business issues are surmountable, given the right motivation. There was a time when nobody believed Steve Jobs could get the music industry to shift to selling their music electronically.)

This may be the tip of the iceberg of what Google could be as they evolve into a knowledge engine and if they are successful in not just thinking outside the box, but throwing the box out entirely.

This may be the tip of the iceberg of what Google could be as they evolve into a knowledge engine and if they are successful in not just thinking outside the box, but throwing the box out entirely.

Imagine if we thought about the search results with no restriction on data partnerships. What would transactional query SERPs look like? How about navigational? Taking it a step further (while it’s understandable that, at the end of the day, Google is a business, and they are interested in emphasizing their own properties when possible), what if they treated all data sources in the SERPs — whether social networks, shopping sources, etc. — as equals and just asked ‘what is uncompromisingly the best experience for the user?’ How would the SERPs change?

Why Not Bing?

A final thought.

Until now, we have been mostly talking about how Google could take some mighty steps forward to evolve more fully into a knowledge engine. But, a Slate article on Microsoft’s recent ‘Scroogled’ campaign makes some cogent points about why Bing has been stuck at 16% market share, making little headway against the incumbent Google:

The problem with Microsoft’s online service offerings isn’t that their TV campaigns are lame. It’s not even that the products are bad. But they’re not wildly better than Google’s search and email and so forth. Most people are just incredibly lazy. It’s easy to forget, but it took Google Search and Gmail a remarkably long time to rise to dominance during a period when they wiped the floor with the competition on the merits. Now, Google has that change-aversion and laziness working in its favor. To beat them, you have to crush them on quality. And Microsoft’s not doing that. No ad campaign can overcome the basic reality of human inertia.

And John Gruber’s comments on this over on Daring Fireball:

That’s the core problem with a lot of Microsoft’s products, like Windows Phone and Surface. They’re good products, but there’s no holy sh%$! in them. When you’re an upstart in any market, you need a disruptive product. That’s what happened with the iPhone and iPad for Apple, and with web search and Gmail for Google.

If Microsoft is, indeed, serious about giving searchers a reason to shift to Bing maybe they should be the one to craft their own data partnerships, make headway on the tech limitations, build their own true knowledge engine and create their own holy sh&*! moment. They are up against a competitor whose brand has become a verb for searching the Web; so, the argument that they will need just such a motivator to induce switch would seem to have merit.

Dreams Are The Starting Point For Innovation

At the end of the day, it’s easy to play armchair Product Manager. And, I know that ultimately, Google, Microsoft and any potential data partners are businesses with an end goal of revenue growth and shareholders to satisfy; but, a guy can dream. :)

Let us know in the comments what you think of some of the changes we proposed, awesome data partnerships you would love to see Google or Microsoft forge, or other ways you’d like to see them evolve toward becoming a Knowledge Engine.

A version of this article originally appeared in Search Engine Land on March 7, 2013.

ultimate-knowledge-engine

About Nathan Safran

Nathan is the Director of Research at Conductor and leads Conductor’s research and content team. Nathan is a monthly columnist at Search Engine Land and Search Engine Watch. Nathan’s research on digital marketing has been widely covered in both industry publications and mainstream media such as Techcrunch, Venture Beat and the Washington Post. Prior to joining Conductor, Nathan was an analyst at Forrester Research.

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  • http://interactive-arts.com C Jones

    Love the brainstorming, but is it really possible to create a score like “Social Sentiment” that would actually work? I liken this idea to a Best Seller Booklist where just because the masses buy certain books, it doesn’t necessarily mean those same books will appeal to all. I like seeing what others are reading, but it rarely influences my own interests. I think so many things in the social media world are subjective, it would be hard to apply a scoring system that would satisfy all.

  • http://www.conductor.com Nathan Safran

    Right, subjective responses to art (movies, books etc) are a personal taste kind of thing, but I think people like to see the “mass” response to a movie etc and use that as an input in their decision making process (why star reviews etc. from rotten tomatoes etc are popular).

    And,, in our example, there’d be more than “liked”, “disliked”, there’d be things like “cried” etc so as to give people insight into the kind of movie they can expect.

  • http://interactive-arts.com C Jones

    Nathan, I’m all for new ideas, I just think it would be really hard to make it work. I liken search engines to a type of customer service OR information counter.

    If someone came to your “counter” and wanted to know an answer to a question and all you provided was… “well, our visitors have liked (or cried, or disliked) these solutions the most.”, would that be enough?

    For more subjective categories like movies, art, music, politics, etc… I’m not sure how useful it would be at all. I think the next generation search engine will be more of a mind reader, rather than a polling station… Something that would know that when I am searching for “Taj Mahal tickets” I’m looking for concert tickets not a tour of the Taj Mahal. I think Google gets this, they just haven’t figured out how to read our minds yet (thank goodness!).

  • http://Mabuzi.com Kevin

    Great article, thank-you for sharing.

    How do you keep search free from black hat tactics even social media. FB has about 1/3 or more fake accounts while twitter is a free for all.
    So I went to watch a movie recently which had great reviews and it was utter garbage. Yet it had load and loads of reviews but when you start checking out the reviews you see some that are repeat reviews.

    Maybe over complicating can lead to confusion on the penalty guidelines?

    • http://www.conductor.com Nathan Safran

      A good point. Certainly the changes we are suggesting would have to include an ability for the engines to be able to weed out a preponderance of spam/black hat tactics (not a certainty given some of the issues that still remain with webspam, although they seem to be making progress).

  • http://pickheelshoes.blogspot.com/ louboutin red bottom for slae

    SmileLing I love him..But I wish my brain had a map to tell me where my heart should go

    • http://www.conductor.com Nathan Safran

      Me too.

  • RWG123

    I think it would be an improvement for Google and Bing to just provide the links for the words that I enter. They both return hundreds of thousands of useless information. They can’t even do the simple stuff. They are decades away from providing Knowledge.

  • http://ruraltourismmarketing.com Joanne Steele

    I’m a little disturbed by possible confusion between “knowledge” and “opinion.” I see this on 24 hour news with a little journalism mixed with a huge helping of opinion mixed with drek to fill time, and hate the thought of having to muck around in opinion to find solid, researched knowledge in my search results. I can see some usefulness perhaps in movies, music etc, but don’t review sites already give us some of that? Please, spare me the dancing clowns in my search results!!

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  • Spook SEO

    Hi Nathan!

    It is so nice to know that the social conversations section of the SERP will definitely give us the most-talked-about conversations about the query in question. You got a good post here. I really hope to read more of your post.

    • Nathan Safran

      Thanks, glad you liked it.