Customer Success

Expert services to help you unlock your platform success.

Conductor pairs the only enterprise-grade AEO platform with a world-class Customer Success organization built to get you live fast, drive adoption, and prove business impact.

Trusted by 500+ enterprises

Expert onboarding, built for every stakeholder.

Our onboarding is built to get every stakeholder, from content to technical to leadership, working in Conductor quickly.

SEO & AEO data foundation

Keyword and prompt research built for how your customers actually search across Google and LLMs

Integrations

Key integrations like Analytics and Google Search Console connected from day one

Report building

Structured around how your teams actually work, not a generic template

Role-based training & certification

Every function gets the training relevant to their job, not a one-size-fits-all demo

Go-live reporting

You'll see early wins documented, not just a checklist marked complete

Education that grows with your team.

Software adoption fails when teams don't know how to use it. We built an entire enablement engine to make sure that never happens to you.

500+ hours of digital eLearning

Built around real workflows, not generic tutorials

Live weekly sessions

With product experts and real-time Q&A

Monthly AEO best-practice trainings

Led by our strategists

Platform certifications

So your team can prove their expertise internally

Customer community of 5,000+ AEO professionals

To ask questions and stay ahead

Expert AEO support at every stage of the journey.

Our Customer Success team brings decades of search expertise to meet you wherever you are and grow with you, from your first 90 days to a mature, multi-market program.

Dedicated AEO experts

Get designated AEO experts who know your company and your goals. As your needs grow, so does the support, from strategic guidance to dedicated strategist hours, performance reviews, and hands-on execution.

Built for global and multi-brand organizations

We work with some of the most complex global organizations. We have the expertise to support global rollouts, coordinate across regional teams, and keep every market moving on the same proven model.

Growing with your AEO maturity

As your program matures, our support moves with it. The guidance you receive evolves alongside your program, helping you scale content, prove performance, and align stakeholders through every stage.

Award-winning support. Proven results.

#1

Grid Leader

#1

Top Rated

#1

Highest Rated

#1

Wave Leader

Support that never sleeps, wherever your team works.

24/5

Global support

Staffed by live experts across the globe

<25s

Average chat response time

98%

Customer satisfaction

1000+

Articles & tutorials

Comprehensive knowledge base with instant access

What our customers are saying

The customer success team at Conductor is great. If I have a feature suggestion or see something wrong in the platform, I make it known, and the customer success team is really good at taking that feedback and, in some cases, implementing it. I've definitely seen a feature or two implemented based on my recommendation, thanks to them pushing it through. Big shout-out to the Conductor CS team.

Aleks Merkovich
Aleks Merkovich

Senior SEO Manager, Sonos

I want to hone in on the level of support that we’ve been offered. Whenever I’ve wanted more out of the platform, I’ve been able to reach out and get it every single time—the team has been incredibly generous and helpful. Everyone at the organization ensures we’re getting the level of support we need to drive business impact for our customers.

Tyler Rouwhorst
Tyler Rouwhorst

Director, Organic Discovery (SEO & AEO), Overdrive

Can’t give a high enough rating here! Customer service, support and every interaction with the entire Conductor team has been incredible. They have a team of super knowledgeable, helpful and kind people. An absolute pleasure to work with!

Scott Eagle
Scott Eagle

Manager, Global Lead Gen. / Search / Analytics, Parker Hannifin

I love working with Conductor—the people and the platform. My support team has really doubled down on helping me craft and tell a story for the business.

Leah Starin
Leah Starin

SEO Marketing Manager, Momentive Software

Their product, team, and community resources are so outstanding. The onboarding calls we had really set us up for success, and their help documentation, blogs, and webinars have continued to allow us to use the tool as efficiently as possible.

Lauren Datres
Lauren Datres

Director of Marketing, RumbleUp

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Experience customer success, built for enterprise.

From a single project to a full center of excellence, Conductor’s Professional Services team brings the enterprise AEO expertise to get your program to the next stage of maturity.