By Doing right by our customers is the most important part of Conductor’s mission, and that core value drives everything from our feedback-driven product roadmap to our marketing campaigns and even our sales process. But nowhere is it more important than in our customer service.
So we are thrilled to officially introduce 24-hour customer support on weekdays through Conductor’s Customer Success Chat!
In addition to the support Conductor users already enjoy – a dedicated team of Conductor experts, Knowledge Base access, and phone and email support – they will now also have access to a live chat 24 hours a day, 5 days a week. Previously we offered live chat customer service 18 hours a day, 5 days a week; now you have a direct connection to Conductor SEO experts, whenever you need it, wherever you are.
Empowering Customers with a Platform and Partnership to Match
Our goal at Conductor is to provide customers with technology that helps them humanize their marketing: to efficiently use search insights to make the maximum positive impact on their customers’ lives through marketing. But we also recognize that the marketers doing all of that great work need help sometimes too and that those moments of need don’t always fall in a 9-5 window, especially for our global customers.
24/5 online chat is one way we’re showing up for our customers, not just as an SEO platform, but as an SEO partner.
We’re Here for You, and We Hear You: Thank You for Your Feedback
This year, Conductor CEO Seth Besmertnik challenged every person at Conductor to focus on humanizing our entire organization, expanding the customer-first ethos of our approach to marketing to inform a people-first culture that extended into every facet of the company.
So we did. And we started with our customers, the real people on the other side of our technology. In every team, we asked ourselves: what would make their lives easier? What could we do to help them make their jobs better? How can we help?
We sought feedback any way that we could: we scoured TrustRadius reviews and constantly asked for input in calls, by email, in person. What we discovered in conversations with our customers impacted our product roadmap, our sales process, our marketing goals. One of the biggest requests was for customer support outside of traditional “business hours,” – which is why we’re here now, launching 24/5 live chat.
So maybe our real announcement today is a simple one: thank you to our customers for your honest feedback – it helps us improve every day. Thanks to the incredible marketers we work with, real people who are striving to create marketing that makes a positive impact on people’s lives.
We’re excited to be here for you, whenever you need us.
